If you're having trouble uploading a file to Coral AI, check out our guide on how to identify and fix common issues based on your file type and error message.

PDFs

• Issue: Loading spinner on PDF viewer

• Fix:

  • Large files may take time to display. Wait or try a hard refresh (instructions)

• Issue: Password-protected PDF

• Fix:

  • Remove the password using iLovePDF or Adobe Acrobat

• Issue: Error message after uploading file

• Fix:

  • Confirm it opens on your computer
  • Try saving a new copy or re-exporting as a PDF
  • If the file is large, split the PDF using iLovePDF and try again
  • Re-upload document and check OCR checkbox to get full document covered by OCR.

• Issue: Coral AI does not read full document

• Fix:

  • Re-upload document and check OCR checkbox to get full document covered by OCR.
  • Increase references to 300
  • Set the page range to a smaller set of pages if the document is large

Audio / Video Files

• Issue: Error message after upload
• Fix:
  • Always select the correct language from the dropdown menu
  • Only YouTube links are supported (no Spotify or Apple Podcasts)
  • If the YouTube link fails, download the video and upload it

Images & Scans

• Issue: I can’t upload an image.
• Fix:
  • Upload the images as a PDF

Other File Types